Independent safeguarding solutions for safer organisations
We help organisations prevent harm, identify and respond to concerns fairly through independent, impartial and trauma-informed services.
Safeguarding Services
Supporting safer organisations through prevention, early intervention and response.
Kooyoora provides comprehensive safeguarding and professional standards services to organisations across Australia and Aotearoa New Zealand.
We work with organisations to prevent harm, identify concerns early and respond to complaints, misconduct and abuse. Our services are independent, impartial and trauma-informed, with a strong focus on the safety and wellbeing of children and adults.
Whether your organisation needs support with a specific concern or wants to strengthen its broader safeguarding practices, our experienced team can provide practical guidance and services tailored to your needs.
Our multidisciplinary team brings together experience across investigations, psychology, social work, education, policing and other specialist fields. This range of expertise enables us to understand complex matters from different perspectives and provide support tailored to each organisation’s needs.
“The greatest benefit is access to specialist safeguarding expertise and practical support. Kooyoora’s training, screening, policy advice and professional standards services have helped us build capability and capacity across parishes and ministries.”
How we can support your organisation
Complaints & Investigations
We conduct independent and impartial investigations into professional misconduct, abuse, harassment, bullying, discrimination, boundary violations and whistleblowing concerns. Our experienced investigators manage minor, serious and complex matters using fair, thorough and trauma-informed processes. We also provide detailed findings to support informed organisational decision-making.
Kooyoora’s Online Screening Application, OSCA, helps organisations manage pre-employment checks for employees and volunteers. The secure online platform provides real-time clearance information, automated notifications, reporting and streamlined screening processes, helping organisations make informed recruitment decisions and maintain safer workplaces.
Prevention
Our Abuse Prevention through Culture Change Framework helps organisations identify cultural conditions that may increase the risk of abuse, harassment and misconduct. The framework includes a self-assessment tool, implementation guide and practical resources to help organisations identify areas for improvement and strengthen safety, respect, accountability and psychological safety.
Redress
Pre-Employment Screening
Kooyoora can independently manage redress processes for participating organisations. Our approach is survivor-centred, trauma-informed and grounded in fairness, helping organisations respond to the impacts of institutional abuse with care, accountability and integrity.
Counselling
We provide trauma-informed, evidence-based counselling for adults aged 18 and over. Brief to medium-term support is tailored to each person’s needs and circumstances, with a focus on safety, wellbeing, recovery and practical skill development. Sessions are available in person and by telehealth. Organisations can also speak with us about appropriate referral pathways for people who may benefit from counselling support.
Training & Development
We provide tailored safeguarding training for staff, leaders, officers and volunteers. Training can be delivered online or face to face and adapted to your organisation’s policies, practices, risks and responsibilities. Our practical programs help people understand their role in preventing harm, responding to concerns and contributing to a safer organisational culture.
A trusted and independent safeguarding partner
Safeguarding concerns can be complex, particularly when they involve sensitive information, competing responsibilities or the wellbeing of children and adults.
Kooyoora brings independence, specialist expertise and a trauma-informed approach to every engagement. We can support your organisation with a single matter, a specific service or a broader safeguarding program spanning prevention, early intervention and response.
Our services help organisations:
prevent abuse and misconduct
identify and respond to concerns early and effectively
manage complaints and investigations fairly
strengthen screening and recruitment processes
build staff knowledge and confidence
uphold professional standards
improve safety and wellbeing for children and adults
Talk to us about your organisation’s needs
Every organisation has different responsibilities, risks and priorities. We will take the time to understand your needs and discuss the most appropriate safeguarding support.
Whether you need immediate assistance with a complaint, an independent investigation or longer-term support to strengthen professional standards, our team is ready to help.
We understand the importance of clear and transparent costs. As the scope of each service varies, we provide pricing based on your organisation’s specific needs and requirements. Contact us to discuss the support you need and request a tailored quote.
What are the first steps?
There are several ways to contact us, depending on your needs and preferences.
Send us an email
Email enquiries@kooyoora.org.au with details of the service or support you are seeking.
Complete our contact form
Use our online contact form and a member of our team will be in touch to discuss your enquiry.
Call us
For urgent matters, or if you would prefer to speak with someone directly, call us on 03 9416 1008.