FAQ’S

  • Kooyoora is a not-for-profit public company limited by guarantee. It is registered as a charity with the Australian Charites and Not-for-Profits Commission.

  • • If you need advice about reporting obligations.

    • If something doesn’t feel right and you want to discuss it.

    • If you want to discuss a specific scenario with us.

    • If you want to make a complaint or learn about the complaints process.

    • If you want to apply for Redress or understand the Redress process.

    • If you want information about the clearance process.

    • If you want information about child safety.

    • If you want to schedule a training session.

  • Kooyoora operates by charging out its services on a fee for service basis. The participating institution pays for these services as and when they are provided. Institutions who become members of the company also pay an annual subscription.

  • Kooyoora was formed in response to the imperative for a better way of handling complaints, screening and redress and to promote a culture of child safety among participating institutions. The Royal Commission discussed the role of Kooyoora in its final report, vol 16.

  • See the contact details in the footer below.

  • Kooyoora is a legal entity with its own board of directors and staff. Kooyoora Executive Director and staff are all independent of the Anglican Church and Government.

FAQS

Safeguarding Children & Young People

  • Safeguarding encompasses the actions taken to promote the well-being of children and shield them from harm.

    Specifically, it involves:

    • Protecting children from abuse and maltreatment.

    • Preventing harm to children’s health or development.

    • Ensuring children grow up in an environment of safe and effective care.

    • Taking proactive steps to enable all children and young people to achieve the best possible outcomes.

    Child protection is an integral part of the safeguarding process. It focuses on safeguarding individual children who are identified as either currently suffering or at risk of significant harm.

    This includes detailed child protection procedures that guide responses to concerns about a child’s well-being.

  • • All individuals employed or engaged in voluntary work involving children and young individuals must prioritize their safety and well-being.

    • Self-employed individuals who interact with children and young people are accountable for implementing safeguarding and child protection policies and procedures.

    • Employees or volunteers affiliated with organisations must acquaint themselves with the respective safeguarding and child protection policies and procedures, recognizing signs of concern and knowing appropriate responses.

    Kooyoora provides comprehensive guidance and service available to support individuals and organisations in safeguarding and child protection efforts, including identifying and addressing instances of abuse.

  • Safeguarding issue or Concerns refers to anything that could affect the safety and well-being of children and young people, potentially causing harm or putting them in danger.

    It may involve a child or young person disclosing abuse or neglect, or you may observe signs of abuse or behaviors that concern you.

    Additionally, safeguarding concerns encompass factors that could heighten the risk of harm, such as failing to adhere to safe recruitment procedures, inadequate supervision, or neglecting to conduct thorough risk assessments for both online and offline activities.

  • Children and young people may speak up or show signs if they are facing abuse or neglect.

    They might express it directly or indirectly, such as through unusual behavior, writing a letter, or drawing a picture. However, sometimes they may not feel comfortable speaking out or may not realize that what's happening to them is abuse.

    Consider broader aspects of the child's surroundings that could potentially endanger them.

    This may involve apprehensions about unsafe procedures within an organization or at an event you're part of, observing inappropriate adult behavior around children, or concerns about the online content children are exposed to.

    Adults working or volunteering with children must identify signs of concern and respond appropriately.

  • We offer various resources on safeguarding and child protection.

    Our training courses are tailored to equip you with the necessary knowledge, skills, and confidence to ensure children's safety.

FAQ’S

Investigations

  • Yes, you can engage Kooyoora for an independent investigation. We specialise in conducting thorough and impartial investigations tailored to your needs. Whether you require corporate investigations, workplace misconduct inquiries, or legal support, our experienced team is equipped to handle various investigative matters with professionalism and integrity.

    Our investigative services include:

    Corporate Investigations: Uncover fraud, misconduct, or compliance breaches within your organisation.

    Workplace Investigations: Address allegations of harassment, discrimination, or other employee-related concerns with discretion and sensitivity.

    Legal Support Investigations: Gather evidence and information to support legal proceedings or mitigate risks in legal matters.

    Background Checks: Conduct comprehensive background checks to verify credentials, employment history, and criminal records.

    At Kooyoora, we prioritise confidentiality, accuracy, and adherence to ethical standards in all our investigations. Contact us today to discuss your requirements and how we can assist you in obtaining the insights you need.

  • At Kooyoora, we take safeguarding seriously and follow a meticulous process for conducting investigations to ensure the safety and well-being of individuals. Here's an overview of our investigation process:

    Initial Assessment: We begin by gathering information about the situation or incident reported. Our team assesses the severity and urgency of the matter to determine the appropriate course of action.

    Planning and Preparation: Once we have a clear understanding of the case, we develop a comprehensive investigation plan. This plan outlines the objectives, scope, methodology, and timeline for the investigation.

    Information Gathering: Our investigators collect relevant evidence, including witness statements, documentation, electronic records, and any other pertinent information related to the case.

    Interviews and Interrogations: We conduct interviews with individuals involved in the incident, including victims, witnesses, and alleged perpetrators. Our trained investigators use respectful and non-intrusive techniques to gather information while prioritising the well-being of all parties involved.

    Documentation and Analysis: All information and evidence collected during the investigation are carefully documented and analysed. We pay close attention to detail and maintain accuracy and integrity throughout the process.

    Reporting and Recommendations: Upon completion of the investigation, we prepare a comprehensive report summarising our findings, analysis, and conclusions. We also provide recommendations for actions to address the situation and prevent similar incidents from occurring in the future.

    Follow-Up and Support: Our team remains available to provide support and guidance to our clients following the investigation. We offer assistance in implementing recommended actions and monitoring progress to ensure compliance and effectiveness.

    Throughout the investigation process, we adhere to strict confidentiality, ethical standards, and legal requirements. Our goal is to conduct thorough and objective investigations that promote safety, accountability, and justice for all individuals involved.

    If you have any questions or require assistance with a safeguarding matter, please don't hesitate to contact us. Our team is here to support you every step of the way.

  • At Kooyoora, we ensure honesty and fairness in our investigations, no matter who hires us. We're dedicated to professionalism and doing what's right, regardless of who's involved or how we're paid.

    Even though organisations pay us, our integrity and independence remain intact. We follow strict rules, laws, and ethical standards. Our main aim is to find the truth and give our clients accurate information.

    We have strong rules and checks in place to keep our investigations fair and transparent. Our team is trained to be impartial throughout the process.

    Being honest and accountable helps us earn trust from our clients and the community. If you have any worries about how we work or our integrity, please get in touch. We're committed to being professional in everything we do.

  • Our diverse team enables us to offer comprehensive solutions to complex challenges. We draw on a range of expertise to address multifaceted issues and provide holistic solutions.

    Our team members come from diverse fields, such as psychologists, investigators, police force, and social workers, allowing us to develop innovative problem-solving approaches.

    Each team member brings specialised knowledge and skills, whether in legal expertise, technical proficiency, or industry-specific insights, enabling us to tackle a wide range of issues with precision.

    Our multidisciplinary team is committed to understanding clients' unique needs and delivering tailored solutions aligned with their goals. Leveraging our collective expertise, we provide personalised services that exceed expectations.

    In essence, our multidisciplinary team is key to our success, enabling us to offer innovative solutions and achieve outstanding results for our clients.

  • Yes, at Kooyoora, we can conduct one-off investigations to address specific safeguarding concerns or incidents. Our team of experienced professionals is equipped to handle various types of investigations, ranging from individual incidents to broader safeguarding issues.