Complaints & Investigations

A neutral approach to complaints

A fair, independent, and impartial complaints process is essential for any institution and organisation. It ensures that both complainants and respondents are treated with respect and integrity.

Having a complaints process that is perceived as fair, independent, and impartial can help institutions in several ways. It can help identify systemic issues that require attention, improve workplace practices and policies, boost staff morale, productivity, retention and can serve to protect the community.

Why work with an independent workplace investigator?

Navigating workplace investigations can be tough. Employees often find it hard to discuss sensitive matters with coworkers, and internal investigations may be biased. Bringing in an external investigator creates a safe space for sharing concerns and gathering crucial information.

Our experienced investigators manage claims with professionalism and fairness, safeguarding your organisation and people from potential consequences.

To keep things fair and maintain trust, it's important to have workplace investigations that are unbiased, and don't have personal or professional stakes in the outcome.

If senior employees are involved or if there aren't enough experienced staff internally, you need to consider working with an external investigator for a thorough and impartial investigation.

Working with an impartial third party like Kooyoora ensures that your investigation remains objective and transparent.

What exactly is a workplace investigation?

Although prevention is best, situations like harassment, bullying, and discrimination happen. As an employer, it's your duty to look into complaints and grievances. A workplace investigation involves gathering info and evidence so you can decide what to do next.

Need help with single workplace investigations?

Serious workplace issues like grievances, bullying, or harassment demand a sensitive and thorough approach. This is crucial for the well-being of everyone involved and for your organisation. Investigative policies and methods can be intricate, and we believe having a well-trained workplace investigator is invaluable.

We offer a reliable service when there's a lot at stake for your organisation and its reputation. We'll provide you with an independent investigator to help handle tough cases such as complaints, grievances, bullying, compliance, and whistleblowing concerns.

Talk to us to about one-off workplace investigations today.

FAQS

  • At Kooyoora, we take safeguarding seriously and follow a meticulous process for conducting investigations to ensure the safety and well-being of individuals. Here's an overview of our investigation process:

    Initial Assessment: We begin by gathering information about the situation or incident reported. Our team assesses the severity and urgency of the matter to determine the appropriate course of action.

    Planning and Preparation: Once we have a clear understanding of the case, we develop a comprehensive investigation plan. This plan outlines the objectives, scope, methodology, and timeline for the investigation.

    Information Gathering: Our investigators collect relevant evidence, including witness statements, documentation, electronic records, and any other pertinent information related to the case.

    Interviews and Interrogations: We conduct interviews with individuals involved in the incident, including victims, witnesses, and alleged perpetrators. Our trained investigators use respectful and non-intrusive techniques to gather information while prioritising the well-being of all parties involved.

    Documentation and Analysis: All information and evidence collected during the investigation are carefully documented and analysed. We pay close attention to detail and maintain accuracy and integrity throughout the process.

    Reporting and Recommendations: Upon completion of the investigation, we prepare a comprehensive report summarising our findings, analysis, and conclusions. We also provide recommendations for actions to address the situation and prevent similar incidents from occurring in the future.

    Follow-Up and Support: Our team remains available to provide support and guidance to our clients following the investigation. We offer assistance in implementing recommended actions and monitoring progress to ensure compliance and effectiveness.

    Throughout the investigation process, we adhere to strict confidentiality, ethical standards, and legal requirements. Our goal is to conduct thorough and objective investigations that promote safety, accountability, and justice for all individuals involved.

    If you have any questions or require assistance with a safeguarding matter, please don't hesitate to contact us. Our team is here to support you every step of the way.

  • Yes, at Kooyoora, we can conduct one-off investigations to address specific safeguarding concerns or incidents. Our team of experienced professionals is equipped to handle various types of investigations, ranging from individual incidents to broader safeguarding issues.

  • Email Us: enquiries@kooyoora.org.au Feel free to send us any inquiries, feedback, or questions you may have, and we'll respond promptly.

    Give Us a Call: Have an urgent matter or prefer speaking with someone directly? Give us a call on 613 9416 1008 and one of our team members will be happy to assist you.