Kooyoora Achieves QIC Health and Community Services Standards Accreditation

We are proud to announce that Kooyoora has achieved full accreditation under the QIC Health and Community Services Standards (7th Edition v1.1, 2024), following assessment by Quality Innovation Performance Limited(QIP).

This accreditation provides independent recognition that Kooyoora meets nationally recognised standards across governance, service delivery and organisational performance. It demonstrates that robust systems, policies and practices are in place to support safe, effective and accountable services for the people and communities we serve.

About the QIC Standards

The QIC Health and Community Services Standards are widely used across Australia as a benchmark for quality in health and community services. The Standards assess organisations across key areas including organisational governance, workforce capability, risk management, information management, safety, cultural responsiveness and person-centred service delivery. Achieving accreditation requires a comprehensive review of how an organisation operates, ensuring that systems are not only in place, but are consistently applied and regularly reviewed.

Independent Assessment Process

For Kooyoora, this process involved an independent assessment of organisational practices, documentation and service delivery approaches. It also required evidence that systems are embedded in everyday work, supporting continuous monitoring, learning and improvement. Achieving full accreditation confirms that Kooyoora has demonstrated alignment with these standards across all areas of assessment.

Safeguarding and Service Quality

The achievement of accreditation reflects the strength of organisational systems that support safe, respectful and inclusive environments for our clients, communities and staff. This includes strong governance structures, clear accountability, a capable and supported workforce, and service delivery approaches that prioritise dignity, respect and client voice.

Commitment to Continuous Improvement

For the people and communities we serve, this accreditation reinforces a clear focus on continuous improvement, enhancing quality and accountability in how services are delivered. It provides reassurance that Kooyoora is committed to maintaining high standards, responding to community needs, and continually strengthening the way services are designed and delivered.

Accreditation is not a one-off achievement. It represents an ongoing commitment to review, reflect and improve. Through this process, Kooyoora will continue to build on existing strengths, identify opportunities for development, and ensure services remain responsive, effective and safe.

This achievement reflects the dedication and professionalism of staff across the organisation, as well as the support of partners and the communities who contribute to ongoing improvement and accountability.

This is an important milestone for Kooyoora, and we thank our team for their dedication and our communities for their continued trust in our work.

The 7 QIC Health and Community Services Standards:

Standard 1 – Organisational governance, risk and quality

Focuses on leadership, strategic direction, risk management and quality improvement systems that support accountable, sustainable and well-governed service delivery.

Standard 2 – Workforce development and wellbeing

Centres on building a capable, supported and culturally safe workforce, with an emphasis on training, safe working environments and workforce wellbeing.

Standard 3 – Information and digital care management

Addresses the secure, ethical, and effective use of information and digital technologies, including privacy, data protection, digital systems and client consent.

Standard 4 – Organisational safety and environmental sustainability

Promotes a whole-of-organisation approach to physical safety, infection control, environmental responsibility and emergency preparedness.

Standard 5 – Community centred engagement and cultural safety

Emphasises inclusive and culturally responsive service design and delivery, co-designed with communities to ensure relevance, respect and sustainability.

Standard 6 – Safe, respected and coordinated support

Focuses on safeguarding, dignity, respectful interactions and coordinated care that aligns with each client’s needs, rights and preferences.

Standard 7 – Person centred care

Supports client choice, participation and collaboration, with a strong emphasis on achieving meaningful outcomes and supporting client voice.