Public Resources

National

Crisis Lines

  • Kids Helpline (1800 551 800) website
  • Lifeline (13 11 14) website
  • Suicide Call Back Service (1300 659 467) website
  • 1800 Respect – sexual assault and family violence support and advice
(1800 737 732) website

Elder Abuse

  • Aged Care Complaints Commission (1800 951 822) website
  • Seniors Rights (1300 368 821) website

Disability Abuse and Neglect

  • National Disability Abuse and Neglect Hotline (1800 880 052) website

Government

  • Human Rights Equal Opportunity Commission (1300 656 419) website

Royal Commission

  • Royal Commission into Institutional Responses to Child Sexual Abuse
    website
  • Enquiries: Attorney-General’s Department (02 6141 6666)
    website
  • Complaints: Department of the Prime Minister and Cabinet (02 6271 5111)
    website

Redress Scheme

The National Redress Scheme for people who have experienced institutional sexual abuse launched on 1 July 2018. It will run for 10 years and people can apply any time up until 30 June 2027.

1800 737 377 Monday to Friday, 8am to 5pm (local time), excluding public holidays
website

People can apply online or via a paper application. The online application can be accessed through myGov. If you don’t already have an account, you can create one. The paper application can be accessed by:

  • downloading it from the website
  • calling 1800 737 377 and getting a form sent in the mail; or
  • asking a support service for one (click for full list of Redress Scheme Support Services website)

Sexual assault services

  • Sexual Assault and Domestic Violence National Help Line (1800 Respect [1800 737 732]) website

Support lines and services

  • Beyond Blue – support for anxiety and depression (1300 224 636) website
  • Blue Knot Foundation – counseling and support for survivors (1300 657 380) website
  • Bravehearts Inc – counseling and support for survivors, child protection advocacy (1800 272 931) website
  • Care Leavers Australasia Network (CLAN) – support and advocacy for Forgotten Australians (1800 008 774) website
  • Child Migrants Trust – social work services for former Child Migrants, including counseling and support for family reunions (1800 040 509) website
  • Child Wise – trauma-informed telephone and online counseling for childhood abuse (1800 991 099) website
  • Children and Young People with Disability Australia (1800 222 660) website
  • Headspace – support for young people experiencing mental health issues (1800 650 890) website
  • Healing Foundation – service to help build up the capacity of Indigenous organizations and support the development of the Link Up network website
  • In Good Faith Foundation – advocacy, casework, referral and support to aid recovery for victims, their families and communities responding to clergy, religious and lay abuse (03 9326 1190) website
  • Mensline Australia (1300 789 978) website
  • On the Line Australia – national telephone and online support, information and referral for men with family and relationship concerns (1300 789 978) website
  • People with Disability Australia – national telephone line to provide information and referrals to people with disabilities (1800 422 015 [TTY: 1800 422 016]) website
  • Rape and Domestic Violence Services Australia – 24/7 telephone and online crisis counseling service for anyone in Australia who has experienced or is at risk of sexual assault (1800 211 028) website

Victoria

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Child Protection Victoria (DHHS) website
  • Eastern (1300 360 391)
  • Northern (1300 664 977)
  • Southern (1300 655 795)
  • Western (1800 075 599)
  • Western Metro Only (1300 664 977)
  • After hours (13 12 78)

Disability Abuse and Neglect

  • Disability Services Commissioner (1800 677 342) website

Elder Abuse

  • Aged Care Complaints Commission (1800 550 552) website

Mental Health

  • Health Complaints Commission (1800 246 054) website

Police Contact

  • Local Sexual Offences and Child Abuse Investigation Team (SOCIT) locations and phone numbers website

Sexual Assault Services

  • Sexual Assault Crisis Line website
    • Crisis Line: 1800 806 292
    • Administration: 03 9344 2725 / 03 9344 2744
    • Fax: 03 9344 2726
    • Email: ahcasa@thewomens.org.au
  • CASA Forum – Lists Victorian Centers Against Sexual Assault website
  • Bravehearts Victoria (1800 272 831) website
    • Shepparton Education Team
    • Ph: 03 5831 2797
    • Fax: 03 5831 1996

Support Services

  • Drummond Street Services – support and recovery for individuals, families, couples, young people and children (03 9663 6733) website
  • Open Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 779 379) website
  • Link Up Victoria – counseling, healing and culturally appropriate support for Indigenous Australians (1800 687 662) website
  • Relationships Australia Vic – family, relationship and specialist counseling services (1800 052 674 or 1300 364 277) website

New South Wales

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Department of Family and Community Services NSW (24 hours – 13 21 11) website

Elder Abuse

  • Elder Abuse Helpline (1800 628 221) website

Mental Health

  • Mental Health Commission (1300 884 563) website

Police Contact

  • NSW Police Sexual Assault Reporting Options (SARO) website

Sexual Assault Services

  • NSW Rape Crisis Centre (02 9819 6565) or outside Sydney (1800 424 017) website
  • Domestic Violence Line, Department of Community Services (24 hours) (1800 656 463)
    Bravehearts NSW (02 9810 5898) website

Support Services

  • Interrelate Family Centers – counseling services across metropolitan, regional and rural NSW (1300 473 528) website
  • Link Up NSW – counseling, healing and culturally appropriate support for Indigenous Australians (1800 624 332) website
  • Relationships Australia NSW – family, relationship and specialist counseling services (1800 052 674) or (1300 364 277) website
  • The Women’s Cottage – community based support and resource center, run by women, for women and children (02 4578 4190) website
  • Wattle Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website

Queensland

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Department of Communities, Child Safety and Disability Services (1800 811 810) or after hours (1800 177 135) website

Elder Abuse

  • Elder Abuse Prevention Hotline (1300 651 192) website

Mental Health

  • Mental Health Commission (1300 855 945) website

Police Contact

  • Reporting to Qld Police – Info website
  • Alternative reporting options website

Sexual Assault Services

  • Brisbane Rape and Incest Survivors Support Center (07 3391 0004) website
  • Bravehearts (1800 Brave 1 / 1800 272 831) website
  • Ph: 07 5552 3000
Fax: 07 5552 3088
  • Sexual Assault Help Line (1800 010 120) website

Support Services

  • Centre Against Sexual Violence – sexual assault support, education and information for Logan Beenleigh and Beaudesert (07 3808 3299) website
  • Link Up Queensland – counseling, healing and culturally appropriate support for Indigenous Australians (1800 200 855) website
  • Living Well – counseling and support services (07 3028 4648) website
  • Lotus Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website
  • Relationships Australia Qld – family, relationship and specialist counseling services (1800 552 127) or (1300 364 277) website

South Australia

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Department of Child Protection Child Abuse Report Line (13 14 78) website

Elder Abuse

  • Aged Rights Advocacy Service Alliance for the Prevention of Elder Abuse (1800 441 169) website

Mental Health

  • Health and Community Services Complaints Commissioner (1800 232 007) website

Police Contact

  • SA Police Sexual Crime Investigations (business hours only – 08 8172 5555) website

Sexual Assault Services

  • Yarrow Place Rape and Sexual Assault Service Freecall (1800 817 421) website
  • Ph: 08 8226 8777
  • After hours and emergency: 08 8226 8787

Support Services

  • Elm Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website
  • Nunkuwarrin Yunti of SA Inc – counseling, healing and culturally appropriate support for Indigenous Australians (08 8406 1600) website
  • Relationships Australia SA – family, relationship and specialist counseling services (1800 182 325) or (1300 364 277) website
  • Victim Support Service Inc – support to adult victims of crime, witnesses, their family and friends across South Australia (1800 842 846) website

Western Australia

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Department of Communities, Child Protection and Family Support (08 9223 1111) or (1800 199 008) website

Elder Abuse

  • Advocare Inc (Perth – 1300 724 679) or (Rural – 1800 655 566) website

Mental Health

  • Mental Health Commission WA (Metro – 1300 555 788) or (Rural – 1800 676 822) website

Police Contact

Sexual Assault Services

  • Sexual Assault Resource Center (SARC) website
  • 24 hour Crisis Line: 08 9340 1828
Country areas (free call): 1800 199 888
Office Ph: 08 9340 1820
Fax: 08 9381 5426
  • Waratah Support Center (Bunbury) website
  • Freecall: 1800 017 303
Ph: 08 9791 2884
Fax: 08 9721 3102

Support Services

  • Anglicare WA – supports individuals, families and their communities to cope with the challenges of life by building their resilience and capacity (08 9263 2000) website
  • Kimberley Stolen Generation Aboriginal Corporation – counseling, healing and culturally appropriate support for Indigenous Australians (1800 830 338) website
  • Relationships Australia WA – family, relationship and specialist counseling services (08 6164 0255) website
  • Tuart Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 619 795) website
  • Yorgum Aboriginal Corporation – counseling, healing and culturally appropriate support for Indigenous Australians (1800 469 371) website

Tasmania

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Children and Youth Services (24 hours – 1300 737 639) website

Elder Abuse

  • Elder Abuse Helpline (1800 441 169) website

Mental Health

  • Mental Health Services Helpline (1800 332 388) website

Police Contact

Sexual Assault Services

  • Laurel House Launceston website
    • Ph: 03 6334 2470
After hours: 1800 697 877
  • Lauren House North West website
    • Ph: 03 6431 9711
After hours: 1800 697 877

Support Services

  • Relationships Australia Tas – family, relationship and specialist counseling services (1300 364 277) website
  • Sexual Assault Support Service Inc – support and information services to survivors of sexual assault (03 6231 1811) website

Australian Capital Territory

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Child and Youth Protection Services ACT (24 hours – 1300 556 729) website

Police Contact

  • Australian Federal Police website

Sexual Assault Services

  • Canberra Sexual Health Center (02 6244 2184) website
  • Service Assisting Male Survivors of Sexual Assault (SAMSSA (02 6287 3935) website
  • Canberra Rape Crisis Center website
  • Crisis Line: 02 6247 2525
Ph: 02 6237 8071
Fax: 02 6247 2536

Support Services

  • Canberra Rape Crisis Center – free counseling and support for all survivors of sexual assault, male and female, and their families/supporters, along with information, advocacy, referral and education (02 6247 2525) website
  • Link Up NSW – counseling, healing and culturally appropriate support for Indigneous Australians (1800 624 332) website
  • Relationships Australia ACT – family, relationship and specialist counseling services (1300 364 277) website
  • Wattle Place – counseling and support for Forgotten Australians and former Child Migrants, their families and carers (1800 161 109) website

Northern Territory

Emergency

  • Call 000 if a child or vulnerable adult is in imminent danger

Child Protection

  • Territory Families Child Protection Hotline (24 hours – 1800 700 250) website

Police Contact

  • NT Police Sex Crimes Division (08 8922 3617) website

Mental Health

  • Mental Health Line (1800 682 288) website

Sexual Assault Services

  • Sexual Assault Referral Services (SARC) website
    • 
Alice Springs: 08 8955 4500
    • 
Darwin: 08 8922 6472
    • Katherine: 08 8973 8524
    • Tennant Creek: 08 8962 4100

Support Services

  • Danila Dilba Health Service – counseling, healing and culturally appropriate support for Indigenous Australians (08 8942 5400) website
  • Relationships Australia NT – family, relationship and specialist counseling services (08 8923 4999) or (1300 364 277) website