The client institution, here the Anglican Diocese of Bendigo, determines the process it wishes to adopt for dealing with complaints. The Synod of the Diocese of Bendigo has enacted legislation governing the process: the Professional Standards Uniform Act 2016.
Anyone including the Director of Professional Standards can lodge a complaint against a Church worker.
The Professional Standards process has separate bodies with different functions for different stages of the process of dealing with a complaint.
The Kooyoora directors, not the Church, appoint both the Professional Standards Committee members and the members of the Panels from whom the lay President in each instance appoints the members of the Professional Standards Board or Review Board for a particular matter.
The Bishop as the Church authority for clergy receives and gives effect to a determination and recommendation from the Board or Review Board.